This Privacy Policy sets out how 92pak collects, processes, stores, and protects the personal data of players who use our online casino and sports betting platform. At 92pak, your privacy is treated as a serious obligation — not a compliance checkbox. We are committed to transparent data practices consistent with our international gaming license requirements.
92pak ("we", "us", "our") is committed to protecting the personal data of all players who access and use our online casino and sports betting platform at 92pak.vu. This Privacy Policy describes the categories of personal information we collect, the purposes for which we process that information, the legal bases on which we rely, how long we retain data, who we share it with, and the rights you hold in respect of your personal data.
This policy applies to all data subjects who interact with 92pak in any capacity — including registered players, users who browse without registering, individuals who contact our support team, and anyone who participates in promotional activities. It covers data processed through the 92pak website, mobile browser interface, customer support channels, and payment processing operations.
For the purposes of applicable data protection legislation, the data controller responsible for your personal information is the operating entity behind the 92pak platform, which holds an international online gaming license. The data controller determines the purposes and means of processing your personal data and is accountable for ensuring that processing is conducted lawfully, fairly, and transparently.
The 92pak platform is operated by a licensed gaming entity under an international gaming authority. Details of the specific licensing entity and registered address are available upon written request to our support team. As the data controller, 92pak takes full responsibility for the personal data of its players and has implemented appropriate technical and organisational measures to protect it.
92pak collects personal data through multiple touchpoints across the platform lifecycle. The categories of data we collect are described in the table below:
| Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number, nationality | Registration form; KYC document submission |
| Contact Data | Mobile number (03XX format), email address, residential address in Pakistan | Registration form; profile settings |
| Financial Data | JazzCash / EasyPaisa account number, HBL / UBL / Meezan Bank account details, transaction amounts, deposit and withdrawal history | Payment processing; transaction logs |
| Gaming Data | Wager history, game sessions, bet types, stakes, cricket and PSL betting records, slot spins, Dragon & Tiger session data | Platform gameplay logs (automated) |
| Technical Data | IP address, device type, operating system, browser type, session timestamps, login history | Automated server-side logging |
| KYC Documents | Scanned or photographed CNIC, passport, driving licence; proof of address documents | KYC verification portal upload |
| Communications Data | Live chat transcripts, email correspondence with support, complaint records | Support system logs |
92pak does not knowingly collect or process: full payment card numbers (any card data entered through third-party payment processors is handled entirely by those processors under their own PCI-DSS compliance frameworks and is never accessible to 92pak); biometric data; criminal conviction data beyond what is required under anti-money laundering obligations; or data from children under 21, which is prohibited by our platform's age restriction.
92pak processes personal data for clearly defined, specified purposes. We do not use your data for any purpose that is incompatible with the purposes for which it was collected. The primary purposes for which 92pak processes personal data are:
92pak relies on one or more of the following legal bases when processing your personal data, depending on the specific processing activity:
92pak does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. This is an absolute commitment. We do, however, share personal data with the following categories of recipients where necessary for legitimate operational, legal, or regulatory purposes:
92pak works with licensed third-party KYC and identity verification providers to process the identity documents submitted by players. These providers process data strictly under our instruction and under data processing agreements that bind them to the same data protection standards as 92pak.
To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency networks, 92pak shares necessary transaction data with the relevant payment service providers. Each of these providers operates under their own privacy and security frameworks and is subject to applicable financial regulation.
The casino games, live dealer systems, and sportsbook infrastructure on 92pak are powered by third-party software providers. These providers may receive limited technical data (such as session identifiers) necessary to deliver their services. They do not receive personal identity or financial data beyond what is required for game delivery.
92pak may be required to disclose player data to gaming regulatory authorities, financial intelligence units, law enforcement bodies, or courts where we are compelled to do so by law, legal process, or a binding regulatory requirement. We will notify affected players of such disclosures where legally permitted to do so.
As an internationally licensed online gaming platform serving Pakistani players, 92pak may process or store personal data on servers located outside of Pakistan. Where personal data is transferred to jurisdictions that may not provide the same level of data protection as local law, 92pak ensures that appropriate safeguards are in place — including contractual protections with data recipients and technical security measures equivalent to those applied within our own infrastructure.
Players who are concerned about cross-border data transfers may contact 92pak's support team for further information about the specific safeguards in place for their data.
92pak retains personal data for only as long as is necessary to fulfil the purposes for which it was collected, or to comply with applicable legal, regulatory, and licensing obligations. The following general retention guidelines apply:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents re-identification.
92pak uses cookies and similar tracking technologies on its platform to enable core functionality, analyse platform performance, and deliver a better user experience. Cookies are small text files placed on your device by your browser when you visit 92pak. The categories of cookies we use are:
You can manage your cookie preferences through your browser settings. Blocking strictly necessary cookies may impair your ability to use the 92pak platform. 92pak does not use third-party advertising cookies or cross-site tracking technologies.
92pak takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These include:
As a data subject, you hold a range of rights in respect of your personal data processed by 92pak. These rights may be subject to certain limitations where legal obligations or legitimate interests override them, but 92pak will assess and respond to all rights requests promptly and in good faith.
You have the right to request a copy of the personal data 92pak holds about you, together with information about how it is used. Requests are processed within 30 days and provided in a commonly used, machine-readable format where technically feasible.
Where personal data held by 92pak is inaccurate or incomplete, you have the right to request correction. Identity data corrections may require supporting documentation consistent with 92pak's KYC requirements.
In certain circumstances, you may request the deletion of your personal data. This right is limited where 92pak has a legal or regulatory obligation to retain data — including AML retention requirements which override erasure requests in respect of financial and identity records.
You may request that 92pak restrict the processing of your personal data in certain defined circumstances — for example, while a dispute about data accuracy is resolved.
Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used format for the purpose of transferring it to another service provider.
You have the right to object to the processing of your personal data where 92pak relies on legitimate interests as the legal basis. You also have an absolute right to object to the processing of your data for direct marketing purposes at any time.
To exercise any of these rights, contact 92pak's support team via live chat or at [email protected]. 92pak will respond within 30 days. Where a request is complex, this period may be extended by a further 60 days with prior notice to you.
The 92pak platform is strictly restricted to adults aged 21 and above. 92pak does not knowingly collect, process, or retain personal data from individuals under the age of 21. If we discover — through KYC verification or any other means — that an account has been created by a person under 21, we will immediately close the account, return any deposits (net of any winnings obtained through access), and securely delete all personal data associated with that account to the extent permitted by applicable law.
If you believe that a person under 21 has created a 92pak account using falsified identity information, please contact our support team immediately. 92pak takes underage gambling seriously as both a legal and ethical priority.
92pak may send you promotional communications about bonuses, new game releases, PSL promotions, and other 92pak offers via email, SMS, or in-platform notifications. We will only send marketing communications where you have given explicit consent, or — in respect of existing players — where we have a legitimate interest to do so and you have not opted out.
You may withdraw your consent to marketing communications at any time by:
Withdrawal of marketing consent does not affect your ability to use the 92pak platform or to receive transactional communications (such as payment confirmations, security alerts, and responsible gaming notifications) which are sent regardless of marketing preferences.
92pak reserves the right to update, amend, or replace this Privacy Policy at any time. Where changes are material — meaning they substantively affect the rights of players or the way in which 92pak processes personal data — we will notify affected players via the email address registered on their 92pak account at least 14 days before the revised policy takes effect.
Minor clarifications, corrections of typographical errors, or changes that do not affect the substance of this policy may be made without individual notification, and the updated policy will be published on this page with a revised effective date. Players are encouraged to review this policy periodically to remain informed of how their data is handled. The current effective date of this policy is displayed at the top of this page.
For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data by 92pak, please contact us through the following channels:
If you are not satisfied with 92pak's response to a privacy concern or data rights request, you have the right to escalate your complaint to the relevant supervisory authority in the jurisdiction in which 92pak holds its gaming license. Details of the relevant authority are available upon request from our support team.
For responsible gaming concerns — including self-exclusion requests, deposit limit adjustments, or requests for support resources — please visit the 92pak Responsible Gaming page, which outlines all available tools and support channels.
These six commitments summarise what 92pak guarantees in practice — not just in policy language — regarding the handling of your personal data.
92pak does not sell, rent, or trade personal data to any third party for marketing or commercial gain. This is an unconditional commitment backed by our data processing agreements with every third party we work with.
All personal data transmitted between your device and 92pak is encrypted using SSL/TLS — the same standard used by online banks. Your login credentials, financial information, and KYC documents travel securely at all times.
Identity verification at 92pak is handled by licensed KYC partners under strict data processing agreements. Your CNIC or passport is used only for age and identity verification — stored securely and never shared beyond what licensing requires.
92pak respects your full suite of data subject rights — access, rectification, erasure, restriction, portability, and objection. Rights requests are responded to within 30 days. You can also withdraw marketing consent instantly through your account settings.
92pak does not keep your personal data indefinitely. Retention periods are tied to specific operational and regulatory requirements. When data is no longer needed, it is securely deleted or anonymised beyond any possibility of re-identification.
Privacy questions and data rights requests at 92pak can be submitted via 24/7 live chat or email. Our support team handles privacy matters in Urdu and English, and escalates to our data protection function within one business day.
Request a full copy of all personal data 92pak holds about you, plus an explanation of how it's used, who it's shared with, and how long it's kept.
Ask 92pak to correct any inaccurate or incomplete personal data in your account. Identity data corrections may require supporting KYC documentation.
Request deletion of your data in certain circumstances. Note: regulatory retention requirements (e.g., AML law) may mean some financial records cannot be erased immediately.
Request that 92pak temporarily halt certain types of processing while a dispute about data accuracy or lawfulness is being resolved.
Receive a copy of your 92pak personal data in a structured, machine-readable format (where applicable) to transfer to another service of your choice.
Object to processing based on legitimate interests, and object at any time to direct marketing communications — with immediate effect and without giving a reason.
Your data is protected. Your payments are secure. Your identity is verified and kept private. All that's left is 1,800+ games, live cricket betting, and instant PKR cashouts. Adults 21+ only.